Contact us

The human elves behind the North Pole

Support

Email support@christmas.cam for anything at all — lost Magic Keys, refunds, gift questions, or a child who wants to know if the reindeer got the carrots (they did).

We reply within 2 business days — usually much faster in December, when the workshop runs around the clock.

Helpful things to include

• The name your order was placed under
• Your Magic Key if you have it (it looks like SNOW-XXXX-XXXX)
• What happened, and what you'd like us to do

Press & partnerships

Same address — put "Press" or "Partnership" in the subject line and it goes to the top of the pile.